Talk to us: 0845 1307411
Our aim is to raise customer service standards by developing and increasing call centre skills that fully equip and inspire participants to provide excellentservice to customers at every opportunity.
Participants will acquire essential tools, skills and methods; discuss specific
organisational issues; and identify areas for improvement. They will discover how to:
• Achieve excellence in a customer-focused organisation.
• Work against key business indicators
• Establish the standards, competences, systems and skills that make every customer, both internal and external, feel special and valued—the need to want to come back
• Make customers feel welcomed and cared for at every contact
• Use skills for questioning and listening effectively and to enhance an understanding of what customers really want and expect
• Make every customer feel like your most important customer
• Serve customers efficiently and develop a reputation for reliability
• Understand and manage customer relationship
• Conflict resolution
• Turn problems into opportunities – for either sales or greater customer satisfaction.