Course Content

The ILM Level 2 Award in Team Leading aims to give practicing or potential team and cell leaders the foundation for their formal development in this role.  The qualification does this be developing basic team leading skills and assisting participants in gaining the basic knowledge required at this level.

The ILM Level 2 Certificate in Team Leading aims to give practicing or potential team leaders the foundation for their formal development in this role. The qualification does this by developing a wide range of team leading skills and assisting participants in gaining the comprehensive knowledge required by a team leader. This qualification builds on the ILM Level 2 Award in Team Leading and broadens the skills and knowledge in a flexible and practical way.

Who Should Attend?

Participants will normally be either practicing or aspiring team leaders with the opportunity to meet the assessment demands, and have a background that will enable them to benefit them from the programme.

 Courses can be tailored to suit your specific requirements and run on your site

Prices and Locations

Course Content

Workshop 1: Developing yourself as a team leader

• The roles, functions and responsibilities of a team leader
• Limits of authoritty and accountability
• Personal skills and abilities for effective team leading
• Using reflective learning skills to improve performance
• Receiving and responding positively to feedback
• Action planning techniques

Workshop 2: Motivating the work team to perform

• Organisational employment policies (time-keeping, absenteeism, conduct, perfomance) in relation to team members' performance
• Identifying under-performance and the extent of a team leader's authority
• Interpersonal behaviour and its impact
• Motivational models at work
• Personal and organisational objectives
• Use of feedback to optimise performance

Workshop 3: Dealing wth change in the workplace

• Potential reasons for change - internal and external to the organisation
• People's attitudes and responses to change at work
• Barriers to change and how to overcome them
• Team Leader's role in supporting and implementing change
• Developing and maintaing group cohesion
• Group identity and culture, value systems, individual personalities
• Congruence of change within organisation's culture, values and goals
• Potential causes of conflict
• The impact of conflict on team effectiveness
• Ways of preventing conflict
• Ways of handling conflict effectively if it arises

How is the ILM Level 2 Award in Team Leading Assessed?

The course requires delegates to complete reflective reviews for each unit. These are to be completed in the delegates' own time and submitted for marking.

Prices and Locations

Course Content

The ILM Level 3 Award in First Line Management aims to give practicing or potential first line managers the foundation for their formal development in this role. The qualification does this by developing basic management skills and assisting participants in gaining the basic knowledge required at this level.

The ILM Level 3 Certificate in First Line Management aims to give practising or potential first line managers the foundation for their formal development in this role. The qualification does this by developing basic management skills and assisting participants in gaining the basic knowledge required by a manager. This qualification building on the ILM Level 3 Award in First Line Management, and broadens the skills and knowledge in a flexible and practical way.

The ILM Level 3 Diploma in First Line Management aims to give practising or potential first line managers the widest choice for their formal development in this role. The qualification does this by developing a wide range of basic management skills and assisting participants in gaining comprehensive knowledge required by a first line manager. This qualification builds on the ILM Level 3 Award and Certificate in First Line Management, though this is more suited to the practising manager, due to the more challenging demands of the programme.

Who Should Attend?

Participants will normally be either practicing or first line managers with the opportunity to meet the assessment demands, and have a background that will enable them to benefit from the programme.

Courses can be tailored to your specific requirements and can be held on your site. Contact us for more information.

Prices and Locations

Course Content

The selected modules give will give you core skills allowing you to develop the fundemental skills of good management. The courses are very proactive with a mix of trainer lectures, team tasks and exercises.

Workshop 1: Introduction to Leadership / Building the Team

• Differences between leadership and management
• Diffferent leadership models
• Leadership behaviours and the sources of power
• Identification, development and appropriate choice of personal leadership styles and behaviours
• The role of trust and respect
• Supervised simulation to develop the ability to apply knowledge and skills

Workshop 2: Problem Solving and Decision Making

• Understand problems, it's nature, scope and impact
• Gather and interpret information to identify possible solutions to a problem
• Differences between data and information
• How to evaluate options
• Importance of adequate and relevant information for effective decision-making
• Identification of what information is relevant to specific decisions
• Simple decision making techniques
• Planning (action, time-scales, resources etc.)
• Effective presentation of a case
• Monitoring and review techniques to evaluate outcomes of problem solving activities

Workshop 3: Understanding Change in the Workplace

• Benefits of innovation and change for the organisation
• Barriers to change and innovation in the workplace and the practical ways of overcoming these barriers
• Communication & why it is important in successful implementation of change
• Possible human and financial effects of change upon people, departments and the organisation
• Recognised theory of motivation
• Ways to motivate the team to improve performance

Workshop 4: Achieving Objectives through Time Management

• How to set SMART objectives
• Setting priorities to achieve objectives
• Urgency vs importance when prioritising
• Negotiating techniques
• Time logs
• Constraining or limiting factors
• Application of simple planning and monitoring techniques
• Methods to measure achievement of objectives

Workshop 5: Organising and Delegating

• Importance of making effective and efficient use of people's knowledge and skills while planning the team's work to achieve objectives
• Techniques to identify the appropriate person for an activity
• Human resource planning and how it can be used to assure output and quality
• Definitions of authority and power; responsibility and accountability
• Concepts of delegation and empowerment
• Process of delegation including barriers and support mechanisms
• Techniques to monitor outcomes of delegation
• Feedback, recognition and reward techniques

How is the Level 3 Award in First Line Management Assessed?

Assessment of delegates on this course us through short reflective reviews and one work-based assignment. Tuturial support for the assignment is given during the programme, although work is to be undertaken in the delegate's own time.

Prices and Locations

Course Content

The ILM Level 5 Award in Management aims to give practising or potential managers the foundation for their formal development in this role. The qualification does this by developing basic middle management skills and assisting participants in gaining the basic knowledge required at this level

The ILM Level 5 Certificate in Management aims to give practising or potential managers the foundation for their formal development in this role. The qualification does this by developing basic middle management skills and assisting participants in gaining the basic knowledge required at this level. This qualification builds on the ILM Level 5 Award in Management, and broadens the skills and knowledge in a flexible and practical way.

The ILM Level 5 Diploma in Management aims to give practising managers the widest choice for their formal development in this role. The qualification does this by developing a very wide range of basic middle management skills and assisting participants in gaining the comprehensive knowledge required at this level. This qualification builds on the ILM Level 5 Award and Certificate in Management, and is more suited to the practising manager, due to the more challenging demands of the programme.

Who Should Attend?

Participants will normally be either practicing or middle managers with the opportunity to meet the assessment demands, and have a background that will enable them to benefit from the programme.

Prices and Locations