Your Pathway to a New Career in IT Service Management

Your Pathway to a New Career in IT Service Management

As so many companies are reliant on technology these days, there are lots of opportunities for a career in IT.

As an IT Service manager you will be expected to advise businesses on technology and how it can help them perform better, then oversee new systems design and development.

It’s a sociable job which involves working with a team to make sure the new system is completed on time and on budget.

You’ll get to work on lots of different projects; some might take years to complete (like a new patient database for the NHS) others just a few weeks (like a switch to a new phone system)

No matter what the project is you’ll be responsible for a lot of the planning, justification and evaluation. You’ll spend most of your time on the following tasks:

  • Speaking to you management team/clients to find out what they want and to advise them objectively on where IT might make a difference to the business
  • Planning the stages of the project and how each affects the business
  • Co-ordinating the project team
  • Agreeing costs, timescales and standards to be met and monitoring these through the project
  • Adjusting the plans where needed
  • Making sure there is a smooth change over from the old system to a new one
  • Keeping management and clients updated on progress
  • Evaluation of each project stage and once completed

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IT Service Management Management Career Information and Course options

Course duration: Qualifications:

ITIL Training

Course Content

Career Guidance Information for working in IT Service ManagementSkills

Skills

You’ll need a few string to your bow to work in IT Service Management, not just an interest in technology. A big part of the job is about managing people and reporting back. You should have:

  • Excellent organisational skills
  • Excellent analytical and problem solving skills
  • Understanding of complex information and requirements
  • Good prioritisation skills and be flexible enough to adapt plans
  • Good evaluation skills
  • Good communication skills – written and verbal
  • Great IT skills combined with a good head for business
  • Confidence in decision-making
  • A good team playing mentality
  • Good leadership skills
  • An ability to work to tight deadlines and within constraints

Hours and environment

Most jobs will say they’re 9am to 5pm, but you should expect to be more flexible than this. The nature of the industry can mean that extra hours are needed at times to meet deadlines.

You’ll be based out of an office, but if you work with clients there will be travel involved. You’ll go to meeting s and will often need to work from their offices, sometimes overseas depending on the client and project.

Opportunities / areas of work

Becoming an IT manager can open many doors for you in the future. Your prospects will be determined by the size and type of organisation you work for, but you should always find there are opportunities to grow into a more strategic role.

Most larger companies have established career paths, and your goal will be to gain more management responsibility. Another option to pursue if you work for a larger company is the opportunity to work overseas.

The role is so diverse that you might choose to follow a more technical path instead of a management one. You could specialise in a sector or programme e.g. SAP or Oracle implementations or go on to become an IT specialist or technical architect.

There is a lucrative market out there once you've got the experience to work as an IT consultant or contractor. The job pays well and you can build in breaks when it suits you in between projects to go travelling etc.

Annual Income

A typical range of starting salaries foes fro £23,000 to £32,000

Senior IT managers can earn much, much more than this and it’s not uncommon to be on a salary of up to £100,000 once you’ve got to 10 to 15 years’ experience. Salaries at this level will be heavily performance based.  

Prices and Locations

If you are unsure of which funding you are eligble for call Kat today on 0845 130 7411.

ITIL V3 (3 days certified by APM Group) – from £600

Please see below some additional courses available that you may be interested in which can be used in conjunction with your enhanced learning credits:

  • ILM Level 3 from £850
  • ILM Level 5 from £1295
  • Prince 2 Practitioner from £795* special offer for service leavers
  • APMP from £1250
  • Emergency First Aid at Work from £80
  • IOSH Working Safely from £175
  • Career coaching sessions from £175  

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Your Pathway to a New Career in IT Service Management Videos